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Corona Virus Update

We are a small agency staffed by freelancers who work from home, therefore we will remain in full operation for the duration of the present emergency. If we can help you with your website, or email campaigns, or anything else, please get in touch.

We are ready and waiting to help in any way we can.

FAQ

Our guide to help you understand moving your site to us and other frequently asked questions.

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Moving to a new website provider (us!) can be really daunting. There are many processes involved each involving various steps. And if these steps are missed or done in the wrong order, things can go very wrong very quickly.

To put your mind at rest and help you understand the process we've written this handy little guide. Many of the processes and steps will change depending on your existing setup, but this guide is a good starting point.

Moving Process

  • The basics explained

    There are primarily three aspects to a website...

    1. The domain name
    2. The website itself
    3. The server

    To work successfully, a website needs all three, to understand the difference, it's a good idea to think about a website as you would a mobile phone.

    The domain name is the phone number. It's entirely independent of the other two and can be connected to any handset on any network, but without it, no one will be able to call you.

    The website is the handset. This is the bit you actually owned, once paid for no one can take it away. Sometimes you never actually own it, you only rent it.

    The server hosting company is the mobile network provider. You don't have to stick with any in particular and can move your website from one to other.

    The way things work with a website is you buy the domain (phone number) and connect it to a website (handset), and the handset uses the network provider (hosting company) you choose.

    Things Further Explained


    1. The domain name

    Domain names need to be registered with a domain registrar; popular examples would be 123-reg.co.uk & irishdomains.ie. Once you've registered a domain with them, they will register it with the relevant internet services. You pay for domains yearly at the cost of around £20 / €25 a year.

    A domain name is like an address to your website. Once you have registered the name, you need to tell the registrar where the location of the server on which your website is stored, or to use the correct term, hosted. This is done by logging in to your account with the registrar and changing some settings called DNS and nameserver.

    These settings can be very complicated, consisting of what appears to be random words and letters. These must be changed correctly: One wrong character and your website won't work.

    If you are moving website providers (opposed to starting a new website) your domain name will be using the settings for your old site on your old server (more on servers in a minute), so the settings need to be changed to use the settings for your new website. This task is typically referred to as "pointing your domain to a new server".

    If you are moving to us we are happy to make these changes for you, send us the details to log into your domain registrar account.

    2. The website

    A website is just a collection of HTML code that when "read" by an internet browser (Chrome, Safari, etc.) gets translated into web pages, navigation menus, and so on.

    Some website will display content from online content providers, like YouTube etc. These elements don't exist within the code of the site, they are simply displayed on the web page the code creates.

    3. The server

    Servers are large, powerful computers that are always connected to the internet, the companies that run these servers are called "hosting companies". All websites need to be stored, or "hosted" on a server.

    For a website to work correctly, the server needs to be modern and running the latest versions of various software applications.

    If we are hosting your website on our server we publish for you, by this we mean we upload all the files that make up your website to the server computer, and then configure it so that when someone types your domain name into their browser and get sent to where your website is stored (hosted) everything works.

    If you choose to use your own hosting company, we will send you a zip file of your website, and you will need to publish it yourself.

  • Your domain name

    Chances are you already have a domain name; if not, we can buy it on your behalf and bill you accordingly.

    If you are happy for us to do this for you, the benefit is that we have your domain name under our control, meaning any changes that need to be made can be done without bothering you. We will also handle all renewals, ensuring you never lose your domain name.

    DON'T WORRY: Just because we have bought the domain on your behalf, you are the owner of it. If at any moment you want to take control of it for whatever reason we will hand it over immediately.

    We usually charge £20 / €25 a year for domain registration and management.

    If you have already registered your domain, once your new site is ready to go live some of the settings pertaining to the domain name will need to be changed, to stop it pointing to your old website and start pointing to the new one.

    The things that need to be changed are things like the nameservers and DNS settings.

    If you are happy to do this yourself, we will send you the settings to apply. If not, we can do it for you, send us the login credentials for the registrar account.

  • Your new website

    We build websites using various coding toolkits, often called "frameworks". We don't use any of the many online site-builder tools, like Wix etc. We also don't use Wordpress..

    What this means is that once your site is ready, it exists only as a collection of code in a group of files and folders. These then need to be published to a server.

    This means that unlike sites created in things like Wordpress when we "hand the site over" it's not just a case of giving you the admin login and letting you get on with it.

    During the build and development process, we will host your new site on our development server. Once complete we will then move it to our own "live" server if we are hosting it for you, or send the code, folders and files to you as a zip file.

  • Server & hosting

    Coming soon.

  • Email

    Email

    For email to work, you need an email address and an inbox. You might opt to use a free online email service like Gmail or Hotmail, or you can use an email address that is connected to your domain, like you@yourdomain.com.

    If you opt for the former, an online email service (Gmail etc.) nothing needs to be changed when the new website is set up on the new server. If the latter your new email will be set up alongside your website.

    ** Important: Read this is you already have a domain linked email address that will be moved with the website.

    If you already have an email address, say you@yourdomain.com, and you are changing website providers, it's highly likely your email provider will change also. This potentially has enormous impacts on your old email.

    Domain-based emails (you@yourdomain.com) will typically need to be set up again on your new server, alongside your website. This is easy enough to do, but it can mean that if you store your old emails on your server NOT on your computer, you will lose all old emails during the changeover.

    So, it's vital that before the changes are made to your domain name you backup ALL old emails to a local computer. If you don't do this, once the domain name is changed to send people to your new server, you will lose any old emails stored on the old server.

Moving FAQ

  • What's a domain name?

    A domain name is the name of your website. So for instance, the site you are on right now is caffeineinjection.com. Meaning caffeineinjection.com is the domain name for this website.

    As well as websites, domains can be used for your email. So again using Caffeineinjection.com as the example, our main email address is info@caffeineinjection.com.

    Domain names are "rented" from domain name registrars for which you must pay a yearly fee, typically £20.

    If you forget to renew your domain name someone else might take it, so you must renew it on time.

  • What's a server?

    A server is a large, powerful computer that is always connected to the internet with a very (VERY) fast connection.

    On this computer is store the files that make up your website.

    When someone types the address for your website into a browser, the computer they are using connects to the server and downloads the files that make up your website.

    These files are then used to produce your website in their browser.

  • My phone goes to the new site, my laptop to the old?

    During the process of moving your website, we make changes to the settings for your domain name. We do a thing called "updating the DNS".

    To understand this, think of your domain name as a mobile phone number and the website as a mobile phone handset.

    The phone number (domain) can be used with any handset (website), it just needs to be pointed away from the old one towards the new one.

    During this change over period lost of computers around the world have to update the details they hold for your domain name, so that they know to point the domain at the new handset, not the old one.

    This process doesn't happen instantaneously. Different computers update at different times, so one of these computers may still be pointing to the old website while another points to the new.

    This is most noticeable when you surf on two separate networks: Mobile broadband to traditional landline broadband. And so on your phone, you see one site, and on a laptop, you see the other.

    Typically it takes 24hrs for all the computers around the world to update, so give it a bit of time.

  • Can we "screen-share" or video chat?

    Emails and phone calls are fine, but nothing beats a face to face chat. For video conferencing with up to three people we use Zoom.

    Zoom is free to use and works on any machine & operating system., you just need to install a small app.

    Using Zoom we can also "screen-share", this is when we can see your computer screen, and you ours. This is a great feature when we're showing you how to do things.

  • How do I send you large files, like images or videos?

    If you need to send us a large file, perhaps a video or collection of images, email is no use, as it's only good for files up to about 5mg.

    Therefore we suggest using a file transfer service, like We Transfer. It's free, requires no signup and is super simple to use.

    We also accept file transfers via Dropbox and Google Drive.

Support FAQ

  • My site is down, what should I do?

    First and foremost check it's actually down for everyone, not just you. Do this by going here and typing in the domain name. This site will tell you if it's down for everyone, or only you. If it's just you, it's most likely that you've somehow got yourself blocked. Don't panic; it just means your server thought you were a hacker or something, it's easy to unblock yourself, just read the How To Unblock My IP FAQ.

    If it's down for everyone, the next thing to do is wait a while. This might sound like a cop-out, but all manner of things can cause a website to go offline for a while, it usually fixes itself after about 20 minutes or so. So, chill, make a cuppa and wait a while.

    Still not back up? Read on.

    If it's not back up after a while (say an hour max), the next thing to check is that you didn't forget to renew your domain name. These need to be renewed; usually, yearly, you'd have gotten loads of emails about renewing it if it was coming up. So first, check your domain hasn't expired. If it has, read the Renewing My Domain Name FAQ.

    If your domain hasn't expired and the site is still down, what you do next depends on who hosts your website for you...

    If we host your site, raise a support ticket.

    If you're using an alternative hosting company, you need to log in to their support system and raise a ticket.

  • Renewing My Domain Name

    Domain names need to be renewed regularly, often yearly, or every two years. It's incredibly important you don't forget to do this. If you don't renew your domain name and it expires your website will be unreachable.

    Depending on who you initially purchased your domain name from you might be able to set it to auto-renew. This is advisable.

    If you forget to renew your domain, it will remain secured for only you to be able to re-purchase for anything from 30-90 days, after which anyone can buy it. So if you do forget, don't panic, someone else won't be able to buy it the day after it expires, but don't hang about, get it purchased as soon as possible, or better still, don't forget to renew it long before it expires. Put it in your diary.

    If we provide your domain name as part of a hosting package, we'll take care of everything.

  • My emails are not working

    Nowadays, emails are notoriously unreliable. It's all down to spam. Most mail servers do their very best to block spam getting to your inboxes, but many are a bit overzealous and end up blocking legitimate mail.

    It's because of this that we always suggest our client's route all their email through Gmail. Read the "Why Gmail" FAQ for why.

    If you are finding emails are not getting through to you, first of all, wait a while. It might just be a log jam somewhere in cyberspace. If after an hour or two mail still isn't getting through you need to take action, and this depends on who manages your email accounts.

    If it's us raise a support ticket. If you use a different company for emails, you'll need to get in touch with them.

  • How do I get my domain emails?

    Once your site is about to go live, we'll start talking to you about your email requirements.

    If your website contains forms, like a contact form or a booking form, we will need to set up a domain email for you.

    What's a domain email?

    Domain email is based on your website domain, or name: If you're site is www.mikesbikes.com your domain email will be something like info@mikebikes.com. It doesn't have to be info; it can whatever you want.

    We have two options for domain email...

    1. Standard "Control Panel". This is free with all hosting packages. For details go here.
    2. Office 365 Enterprise-level email. This is a service supplied by a partner, not us, and costs about £3 per inbox per month. For details go here.

    If you opt for option 2: Office 365 email, our partner will be in touch to get you set up. If you opt for option 1: Control Panel email we will send you the inbox settings that you can use to have most devices send and receive your emails for you.

    Control Panel Email Settings

    Getting your device to connect to your Control Panel email isn't too tricky, you must be precise with the settings and type in them correctly, but it's not too hard. Sadly though, due to vested interests in getting you to use their email services, the like of Apple (iPhone) and Google (Android) will make you just thru some hoops before you can successfully get either of these devices to connect to your mailbox.

    ** Why do they do this? ** Because they'd rather you use their email service, like Gmail for Google and.Cloud for Apple.

    Thanks to this, adding your domain-based email to your smartphone is no longer the easiest thing in the world.

    Don't panic, though, there are loads of websites and videos dedicated to helping you overcome this issue, and of course, we are always on hand to help. There is another option, though, and it's one we recommend...

    Connect a Gmail account to your domain email.

    To learn how to do it check out the other FAQ Gmail tab. For the background to this, read on.

    If you have opted for a Control Panel email inbox, you will only have 100mg of storage space, which if you leave lots of emails in your inbox or receive large attachments can soon fill up. So we often suggest connecting a Gmail account to your domain inbox.

    The three main benefits…

    1. Gmail is super easy to add to any device
    2. Gmail archives all old emails
    3. Mail sent via Gmail is less likely to get tagged as spam

    We have a video in the Gmail FAQ to show precisely how to connect your email to Gmail, but before you get to that stage, there are a few things to consider/do...

    1. Set up a dedicated Gmail email account. You might already have a Gmail account, and if you want to use this it's okay, remember that emails you reply to will come from the Gmail account, not your domain email address, so it's often better to set up a dedicated Gmail account. In the example used above, mikesbikes.com, you could set up a Gmail account in the name mikesbikes@gmail.com.
    2. Add this new (or existing) Gmail account to your device. Adding Gmail to most devices is super easy; select Gmail as the option in your email app and follow the instructions.
    3. Once you have the Gmail accounted added to your devices, watch the video below about connecting Gmail to your domain email, and that's it, job done.

    How it works…

    Once it's all set up every 30 mins or so Gmail will go to your domain email inbox and check for messages. If there are any there, it will fetch them and bring them into your Gmail inbox. You then read and reply as you wish. Replies sent will not come from your domain email account but the Gmail account.

    What this means in real terms is someone sending an email to info@mikesbikes.com will get a reply from mikesbikes@gmail.com. But don't worry about this. Fact is, most of the time people never actually see the underlying email nowadays and providing you set up the account to mimic the domain name (mikesbikes in this example) people will know who it's from.

    The fact is many many businesses, large and small, do things this way. We do it this way, so you're in good company!

  • Why Gmail?

    We have long since suggested our clients manage their business (domain) emails via Gmail, the reasons are many, but the three main ones are…

    1. Gmail is super easy to add to any device
    2. Gmail archives all old emails
    3. Mail sent via Gmail is less likely to get tagged as spam

    Having your Gmail account check and download your business email is simple, read our "Connect Gmail to Email" FAQ for a how-to video.

  • Recieve domain emails in Gmail

    We have long since suggested our clients manage their business (domain) emails via Gmail, the reasons are many, but the three main ones are…

    1. Gmail is super easy to add to any device
    2. Gmail archives all old emails
    3. Mail sent via Gmail is less likely to get tagged as spam

    Having your Gmail account check and download your business email is simple, to help you get it all sorted here is a quick how-to video.

  • The form on my site isn't sending me the message.

    Assuming the form on your site was working, it's possible it's suddenly stopped, but more likely the emails that it generates and sends have started to get tagged as spam and so are winding up in your spam box.

    So, if messages from the form on your site are not arriving in your inbox, first check the spam box, better still, do a global search of your email service for the subject line of a recently completed form.

    If the email from the form has ended up in spam, mark it as "not spam" and carry on. If not, raise a support ticket.

  • Can you update a section of text on my website?

    Yes! But help us to help you.

    If you have a body of text on your site that needs a few lines changed, please do not send us a message along the lines of…

    In the 2nd paragraph can you take out the bit that says "Nowadays emails are notoriously unreliable. It's all down to spam". and replace it with "Emails are very unreliable now due to spam."

    This might seem easy to understand from your end, but often it just leads to confusion.

    So instead, send us the complete new text for the section of the page, even if it's just one word that has changed.

    This means it's far easier for us to make the changes, and quicker too, and if it's quicker, it's cheaper!

    If you want the new text formatted in specific ways, give it to us exactly how you want it to look.

General FAQ

  • Can you bulld my site in Wordpress?

    At this time (Jan 2020), no.

    It's not that we don't like Wordpress, it's a great solution for many. It's just that the existing inherent problems with using Wordpress puts us off.

    What are these problems?

    First and foremost Wordpress sites are notoriously hard to keep secure and so are very prone to getting hacked.

    Then there is the only going maintenance: Wordpress sites are typically built using modules created by lots of different people, so if something goes wrong it can be a nightmare (read: Expensive) to fix.

    Read more about it here.

  • Can I sell from one of your sites?

    Absolutely yes. We have lots of options for selling online via your website; for small online stores selling a few items to large online retailers with thousands of SKU codes.

    Indeed, Steve, Caffeine Injection co-founder has a long history selling online via his own website [read more about that here]https://www.caffeineinjection.com/about/).

    Go to our addons section to see all our ecommerce solutions.

  • Can I update my site myself?

    YES!

    Updating a website yourself is generally referred to as "CMS", which stands for Content Management System. Meaning, you can manage the content on your site.

    We offer quite a few CMS options, from the simple to total control.

    Visit the addons section and look down the CMS list.

  • Can we "screen-share" or video chat?

    Emails and phone calls are fine, but nothing beats a face to face chat. For video conferencing with up to three people we use Zoom.

    Zoom is free to use and works on any machine & operating system., you just need to install a small app.

    Using Zoom we can also "screen-share", this is when we can see your computer screen, and you ours. This is a great feature when we're showing you how to do things.

  • How do I send you large files, like images or videos?

    If you need to send us a large file, perhaps a video or collection of images, email is no use, as it's only good for files up to about 5mg.

    Therefore we suggest using a file transfer service, like We Transfer. It's free, requires no signup and is super simple to use.

    We also accept file transfers via Dropbox and Google Drive.

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