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Moving To Us / FAQ

Our guide to help you understand moving to us & FAQ's.

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Moving to a new website provider (us!) can be really daunting. There are many processes involved each involving various steps. And if these steps are missed or done in the wrong order, things can go very wrong very quickly.

To put your mind at rest and help you understand the process we've written this handy little guide. Many of the processes and steps will change depending on your existing setup, but this guide is a good starting point.

The Process

  • The basics explained

    There are primarily three aspects to a website...

    1. The domain name
    2. The website itself
    3. The server

    To work successfully, a website needs all three, to understand the difference, it's a good idea to think about a website as you would a mobile phone.

    The domain name is the phone number. It's entirely independent of the other two and can be connected to any handset on any network, but without it, no one will be able to call you.

    The website is the handset. This is the bit you actually owned, once paid for no one can take it away. Sometimes you never actually own it, you only rent it.

    The server hosting company is the mobile network provider. You don't have to stick with any in particular and can move your website from one to other.

    The way things work with a website is you buy the domain (phone number) and connect it to a website (handset), and the handset uses the network provider (hosting company) you choose.

    Things Further Explained


    1. The domain name

    Domain names need to be registered with a domain registrar; popular examples would be 123-reg.co.uk & irishdomains.ie. Once you've registered a domain with them, they will register it with the relevant internet services. You pay for domains yearly at the cost of around £20 / €25 a year.

    A domain name is like an address to your website. Once you have registered the name, you need to tell the registrar where the location of the server on which your website is stored, or to use the correct term, hosted. This is done by logging in to your account with the registrar and changing some settings called DNS and nameserver.

    These settings can be very complicated, consisting of what appears to be random words and letters. These must be changed correctly: One wrong character and your website won't work.

    If you are moving website providers (opposed to starting a new website) your domain name will be using the settings for your old site on your old server (more on servers in a minute), so the settings need to be changed to use the settings for your new website. This task is typically referred to as "pointing your domain to a new server".

    If you are moving to us we are happy to make these changes for you, send us the details to log into your domain registrar account.

    2. The website

    A website is just a collection of HTML code that when "read" by an internet browser (Chrome, Safari, etc.) gets translated into web pages, navigation menus, and so on.

    Some website will display content from online content providers, like YouTube etc. These elements don't exist within the code of the site, they are simply displayed on the web page the code creates.

    3. The server

    Servers are large, powerful computers that are always connected to the internet, the companies that run these servers are called "hosting companies". All websites need to be stored, or "hosted" on a server.

    For a website to work correctly, the server needs to be modern and running the latest versions of various software applications.

    If we are hosting your website on our server we publish for you, by this we mean we upload all the files that make up your website to the server computer, and then configure it so that when someone types your domain name into their browser and get sent to where your website is stored (hosted) everything works.

    If you choose to use your own hosting company, we will send you a zip file of your website, and you will need to publish it yourself.

  • Your domain name

    Chances are you already have a domain name; if not, we can buy it on your behalf and bill you accordingly.

    If you are happy for us to do this for you, the benefit is that we have your domain name under our control, meaning any changes that need to be made can be done without bothering you. We will also handle all renewals, ensuring you never lose your domain name.

    DON'T WORRY: Just because we have bought the domain on your behalf, you are the owner of it. If at any moment you want to take control of it for whatever reason we will hand it over immediately.

    We usually charge £20 / €25 a year for domain registration and management.

    If you have already registered your domain, once your new site is ready to go live some of the settings pertaining to the domain name will need to be changed, to stop it pointing to your old website and start pointing to the new one.

    The things that need to be changed are things like the nameservers and DNS settings.

    If you are happy to do this yourself, we will send you the settings to apply. If not, we can do it for you, send us the login credentials for the registrar account.

  • Your new website

    We build websites using various coding toolkits, often called "frameworks". We don't use any of the many online site-builder tools, like Wix etc. We also don't use Wordpress..

    What this means is that once your site is ready, it exists only as a collection of code in a group of files and folders. These then need to be published to a server.

    This means that unlike sites created in things like Wordpress when we "hand the site over" it's not just a case of giving you the admin login and letting you get on with it.

    During the build and development process, we will host your new site on our development server. Once complete we will then move it to our own "live" server if we are hosting it for you, or send the code, folders and files to you as a zip file.

  • Server & hosting

    Coming soon.

  • Email

    Email

    For email to work, you need an email address and an inbox. You might opt to use a free online email service like Gmail or Hotmail, or you can use an email address that is connected to your domain, like you@yourdomain.com.

    If you opt for the former, an online email service (Gmail etc.) nothing needs to be changed when the new website is set up on the new server. If the latter your new email will be set up alongside your website.

    ** Important: Read this is you already have a domain linked email address that will be moved with the website.

    If you already have an email address, say you@yourdomain.com, and you are changing website providers, it's highly likely your email provider will change also. This potentially has enormous impacts on your old email.

    Domain-based emails (you@yourdomain.com) will typically need to be set up again on your new server, alongside your website. This is easy enough to do, but it can mean that if you store your old emails on your server NOT on your computer, you will lose all old emails during the changeover.

    So, it's vital that before the changes are made to your domain name you backup ALL old emails to a local computer. If you don't do this, once the domain name is changed to send people to your new server, you will lose any old emails stored on the old server.

FAQ

  • What's a domain name?

    A domain name is the name of your website. So for instance, the site you are on right now is caffeineinjection.com. Meaning caffeineinjection.com is the domain name for this website.

    As well as websites, domains can be used for your email. So again using Caffeineinjection.com as the example, our main email address is info@caffeineinjection.com.

    Domain names are "rented" from domain name registrars for which you must pay a yearly fee, typically £20.

    If you forget to renew your domain name someone else might take it, so you must renew it on time.

  • What's a server?

    A server is a large, powerful computer that is always connected to the internet with a very (VERY) fast connection.

    On this computer is store the files that make up your website.

    When someone types the address for your website into a browser, the computer they are using connects to the server and downloads the files that make up your website.

    These files are then used to produce your website in their browser.

  • My phone goes to the new site, my laptop to the old?

    During the process of moving your website, we make changes to the settings for your domain name. We do a thing called "updating the DNS".

    To understand this, think of your domain name as a mobile phone number and the website as a mobile phone handset.

    The phone number (domain) can be used with any handset (website), it just needs to be pointed away from the old one towards the new one.

    During this change over period lost of computers around the world have to update the details they hold for your domain name, so that they know to point the domain at the new handset, not the old one.

    This process doesn't happen instantaneously. Different computers update at different times, so one of these computers may still be pointing to the old website while another points to the new.

    This is most noticeable when you surf on two separate networks: Mobile broadband to traditional landline broadband. And so on your phone, you see one site, and on a laptop, you see the other.

    Typically it takes 24hrs for all the computers around the world to update, so give it a bit of time.

  • Can we "screen-share" or video chat?

    Emails and phone calls are fine, but nothing beats a face to face chat. For video conferencing with up to three people we use Zoom.

    Zoom is free to use and works on any machine & operating system., you just need to install a small app.

    Using Zoom we can also "screen-share", this is when we can see your computer screen, and you ours. This is a great feature when we're showing you how to do things.

  • How do I send you large files, like images or videos?

    If you need to send us a large file, perhaps a video or collection of images, email is no use, as it's only good for files up to about 5mg.

    Therefore we suggest using a file transfer service, like We Transfer. It's free, requires no signup and is super simple to use.

    We also accept file transfers via Dropbox and Google Drive.

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