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FAQ

Our guide to help you understand moving your site to us and other frequently asked questions.

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Email

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For email to work, you need an email address and an inbox. You might opt to use a free online email service like Gmail or Hotmail, or you can use an email address that is connected to your domain, like you@yourdomain.com.

If you opt for the former, an online email service (Gmail etc.) nothing needs to be changed when the new website is set up on the new server. If the latter your new email will be set up alongside your website.

Important: Read this is you already have a domain linked email address that will be moved with the website.

If you already have an email address, say you@yourdomain.com, and you are changing website providers, it's highly likely your email provider will change also. This potentially has enormous impacts on your old email.

Domain-based emails (you@yourdomain.com) will typically need to be set up again on your new server, alongside your website. This is easy enough to do, but it can mean that if you store your old emails on your server NOT on your computer, you will lose all old emails during the changeover.

So, it's vital that before the changes are made to your domain name you backup ALL old emails to a local computer. If you don't do this, once the domain name is changed to send people to your new server, you will lose any old emails stored on the old server.

Email

For email to work, you need an email address and an inbox. You might opt to use a free online email service like Gmail or Hotmail, or you can use an email address that is connected to your domain, like you@yourdomain.com.

If you opt for the former, an online email service (Gmail etc.) nothing needs to be changed when the new website is set up on the new server. If the latter your new email will be set up alongside your website.

Important: Read this is you already have a domain linked email address that will be moved with the website.

If you already have an email address, say you@yourdomain.com, and you are changing website providers, it's highly likely your email provider will change also. This potentially has enormous impacts on your old email.

Domain-based emails (you@yourdomain.com) will typically need to be set up again on your new server, alongside your website. This is easy enough to do, but it can mean that if you store your old emails on your server NOT on your computer, you will lose all old emails during the changeover.

So, it's vital that before the changes are made to your domain name you backup ALL old emails to a local computer. If you don't do this, once the domain name is changed to send people to your new server, you will lose any old emails stored on the old server.

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