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How to send web page text changes to us

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One of the biggest challenges we face when maintaining a website for clients is when they send us text changes to be made to a page. 

This is because what appears to be a noticeable change to the client, is often not apparent.

It's not unknown for us to receive an email along the lines of the following...

 Hi, can you change the line on the about us page to say we're now offering a bigger service and the bit that says about what we do on the home page can you change that too? Thanks.

Or words to that effect!

We understand that when someone writes something like that, to them, it makes complete sense, but for us, that's an almost impossible instruction to follows. So what happens is either we sit and try to work out what the instruction means, then performing the change, then discover it's wrong. Or, we email you back asking for more details.

To avoid these sorts of often costly delays, we ask everyone who requests a change to the text on their website to read the following.

How Not To Do It

 Please do not send us messages along the lines of the above example, we can't work with requests like this and will have no option but to return it to you.

Please don't give us part of the information requested below. We can't perform the changes quickly and efficiently (and often for free) if we don't have all the info we need.

Please don't get the hump with us if we have to ask for more precise information. We know what needs to be changed seems evident to you, but it's most likely not to us.

How To Request A Text Edit

We need to know the page the edit is to be done on and the exact location of the bit of text that needs to be changed. Please don't send us detailed (or not!) instructions on the individual words or sentence to be changed, send us the entire block of text to be changed, by cutting and pasting it into an email. Then, give us the same block of content rewritten to include the edits. Even if it's just one word that needs to be changed, always give us the old and the new version of the entire block of text.

 For instance, if the following block of text needed, just one word changed (highlighted bold)...

For security reasons each admin dashboard uses its own login page, your credentials have been sent to you; please ensure you record these somewhere safe. DO NOT give these details to anyone else. If you need additional admin accounts, please get in touch.

Copy that block of text from the page, paste it into an email, then below it paste it again with the edits required. So if in the above block of text we wanted to change the word "credential" to "login details", you'd first paste the above text into the email, then below it, you'd put... 

For security reasons each admin dashboard uses its own login page, your login details have been sent to you; please ensure you record these somewhere safe. DO NOT give these details to anyone else. If you need additional admin accounts, please get in touch.

Doing it this way means there is no ambiguity or chance of human error.

For all changes, please use the following format...

Page: yourwebsite.com/about/

Location on Page: Put a description of where on the page the text appears.

Old text:

For security reasons each admin dashboard uses its own login page, your credentials have been sent to you; please ensure you record these somewhere safe. DO NOT give these details to anyone else. If you need additional admin accounts, please get in touch.

New Text:

For security reasons each admin dashboard uses its own login page, your login details have been sent to you; please ensure you record these somewhere safe. DO NOT give these details to anyone else. If you need additional admin accounts, please get in touch.

There's no need to put the actual text change in bold, we've done that here for clarity of instructions.

Please be sure to follow this format for every text change needed. Failure to do so may incur additional costs.

How to send web page text changes to us

One of the biggest challenges we face when maintaining a website for clients is when they send us text changes to be made to a page. 

This is because what appears to be a noticeable change to the client, is often not apparent.

It's not unknown for us to receive an email along the lines of the following...

 Hi, can you change the line on the about us page to say we're now offering a bigger service and the bit that says about what we do on the home page can you change that too? Thanks.

Or words to that effect!

We understand that when someone writes something like that, to them, it makes complete sense, but for us, that's an almost impossible instruction to follows. So what happens is either we sit and try to work out what the instruction means, then performing the change, then discover it's wrong. Or, we email you back asking for more details.

To avoid these sorts of often costly delays, we ask everyone who requests a change to the text on their website to read the following.

How Not To Do It

 Please do not send us messages along the lines of the above example, we can't work with requests like this and will have no option but to return it to you.

Please don't give us part of the information requested below. We can't perform the changes quickly and efficiently (and often for free) if we don't have all the info we need.

Please don't get the hump with us if we have to ask for more precise information. We know what needs to be changed seems evident to you, but it's most likely not to us.

How To Request A Text Edit

We need to know the page the edit is to be done on and the exact location of the bit of text that needs to be changed. Please don't send us detailed (or not!) instructions on the individual words or sentence to be changed, send us the entire block of text to be changed, by cutting and pasting it into an email. Then, give us the same block of content rewritten to include the edits. Even if it's just one word that needs to be changed, always give us the old and the new version of the entire block of text.

 For instance, if the following block of text needed, just one word changed (highlighted bold)...

For security reasons each admin dashboard uses its own login page, your credentials have been sent to you; please ensure you record these somewhere safe. DO NOT give these details to anyone else. If you need additional admin accounts, please get in touch.

Copy that block of text from the page, paste it into an email, then below it paste it again with the edits required. So if in the above block of text we wanted to change the word "credential" to "login details", you'd first paste the above text into the email, then below it, you'd put... 

For security reasons each admin dashboard uses its own login page, your login details have been sent to you; please ensure you record these somewhere safe. DO NOT give these details to anyone else. If you need additional admin accounts, please get in touch.

Doing it this way means there is no ambiguity or chance of human error.

For all changes, please use the following format...

Page: yourwebsite.com/about/

Location on Page: Put a description of where on the page the text appears.

Old text:

For security reasons each admin dashboard uses its own login page, your credentials have been sent to you; please ensure you record these somewhere safe. DO NOT give these details to anyone else. If you need additional admin accounts, please get in touch.

New Text:

For security reasons each admin dashboard uses its own login page, your login details have been sent to you; please ensure you record these somewhere safe. DO NOT give these details to anyone else. If you need additional admin accounts, please get in touch.

There's no need to put the actual text change in bold, we've done that here for clarity of instructions.

Please be sure to follow this format for every text change needed. Failure to do so may incur additional costs.

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