In most instances, our clients have us set up and manage their email accounts. We have two options, as detailed here: https://www.caffeineinjection.com/hosting/#email
This guide is to help you add the first option, Standard Email, to your various devices. If you opted for the Office 365 email solution, our partners who provide this service will work with you, so please contact them (details will have been sent in an email).
Domain email is where the email address is you@yourdomain.com, not you@gmail, or outlook or yahoo, or whatever.
Adding domain email to your device(s) can be tricky. It's not that the process is particularly difficult, it's just that the various service suppliers (Apple, Google etc.) would rather you use their email services, not your own, so they tend to try to trip you up!
I've not attempted to give detailed instructions on adding your domain email to all the devices out there, as the method tends to change with every new version of the software that the likes of Windows, Apple, Google etc. release. Instead, I try to maintain a list of links to articles I believe to be useful.
Before you dive in you will need some settings. These will have been sent to you in an automated email. You will also need your password. This too has been sent to in a separate email.
The settings you will need will look something like this...
As mentioned, your precise settings will have been sent to you.
Unlike an Office 365 email account, that has over 40gb of storage space, your "Standard Email" account only has 100mg.
This means you only have space in your server inbox for a few hundred emails. A lot less if any of these emails contain attachments. So it's vital that during the setup process you do not opt to store any copies of any emails on the mail server.
What does this mean?
When someone sends you an email it first arrives in the inbox on your mail server, this is a remote computer "in the cloud" as it's become known in recent years. This is where a standard email account has 100mg of storage.
When you tell your device(s) to get your emails typically it will head off to your mail server and get a copy of the emails you've received. It will leave a copy on the server so that if you also get the emails picked up on another machine (say a laptop and a smartphone), copies of the emails are still there and available.
What is now happening is essentially your various devices and your mail server are "in-sync".
If you now delete an email on your phone, it will, in turn, delete it from your mail server and also from your laptop. This is to keep all connected devices "in-sync".
If you leave too many emails in your inbox, on any connected device, your mail server will soon fill up. So it's important to ensure that as you deal with your inbox emails you either delete them or archive them locally: Which means on one of your devices.
If you fail to do this, sooner or later your inbox will fill up and your domain email will stop working.
For most small businesses this type of small setup is fine. If though you are heavy user, or regularly store large attachments on the mail server, or wish to archive mail on the mail server, please consider upgrading to an Office 365 account.
If you don't want the added expense of an Office 365 account but feel you need a more robust mail solution you could always switch your email to Gmail. Indeed, this is what we do here at Caffeine Injection: Our domain email is info@caffeineinjection.com but our main email address is caffeineinjectionni@gmail.com. There are various ways to do it, we have other FAQ's to cover it, so please do the FAQ page.
OK, with all that out the way, those guides...
Please Note 1: These links are to external pages over which we have no control. So the details might change or the links maye be dead.
Please note 2: You want to add your domain email using IMAP.
iPhone
https://support.apple.com/en-gb/HT201320#manual
https://www.businessinsider.com/how-to-add-email-account-to-iphone?r=US&IR=T
Android
https://my.justhost.com/cgi/help/android
https://www.lcn.com/support/articles/how-to-set-up-your-email-account-on-an-android-phone/
https://help.dreamhost.com/hc/en-us/articles/216662028-How-to-configure-email-on-an-Android-phone
Windows
Mac
https://support.apple.com/en-gb/HT204093
https://www.doteasy.com/domain-email-and-website-hosting-articles/accessing-your-domain-emails-using-mac-mail
In most instances, our clients have us set up and manage their email accounts. We have two options, as detailed here: https://www.caffeineinjection.com/hosting/#email
This guide is to help you add the first option, Standard Email, to your various devices. If you opted for the Office 365 email solution, our partners who provide this service will work with you, so please contact them (details will have been sent in an email).
Domain email is where the email address is you@yourdomain.com, not you@gmail, or outlook or yahoo, or whatever.
Adding domain email to your device(s) can be tricky. It's not that the process is particularly difficult, it's just that the various service suppliers (Apple, Google etc.) would rather you use their email services, not your own, so they tend to try to trip you up!
I've not attempted to give detailed instructions on adding your domain email to all the devices out there, as the method tends to change with every new version of the software that the likes of Windows, Apple, Google etc. release. Instead, I try to maintain a list of links to articles I believe to be useful.
Before you dive in you will need some settings. These will have been sent to you in an automated email. You will also need your password. This too has been sent to in a separate email.
The settings you will need will look something like this...
As mentioned, your precise settings will have been sent to you.
Unlike an Office 365 email account, that has over 40gb of storage space, your "Standard Email" account only has 100mg.
This means you only have space in your server inbox for a few hundred emails. A lot less if any of these emails contain attachments. So it's vital that during the setup process you do not opt to store any copies of any emails on the mail server.
What does this mean?
When someone sends you an email it first arrives in the inbox on your mail server, this is a remote computer "in the cloud" as it's become known in recent years. This is where a standard email account has 100mg of storage.
When you tell your device(s) to get your emails typically it will head off to your mail server and get a copy of the emails you've received. It will leave a copy on the server so that if you also get the emails picked up on another machine (say a laptop and a smartphone), copies of the emails are still there and available.
What is now happening is essentially your various devices and your mail server are "in-sync".
If you now delete an email on your phone, it will, in turn, delete it from your mail server and also from your laptop. This is to keep all connected devices "in-sync".
If you leave too many emails in your inbox, on any connected device, your mail server will soon fill up. So it's important to ensure that as you deal with your inbox emails you either delete them or archive them locally: Which means on one of your devices.
If you fail to do this, sooner or later your inbox will fill up and your domain email will stop working.
For most small businesses this type of small setup is fine. If though you are heavy user, or regularly store large attachments on the mail server, or wish to archive mail on the mail server, please consider upgrading to an Office 365 account.
If you don't want the added expense of an Office 365 account but feel you need a more robust mail solution you could always switch your email to Gmail. Indeed, this is what we do here at Caffeine Injection: Our domain email is info@caffeineinjection.com but our main email address is caffeineinjectionni@gmail.com. There are various ways to do it, we have other FAQ's to cover it, so please do the FAQ page.
OK, with all that out the way, those guides...
Please Note 1: These links are to external pages over which we have no control. So the details might change or the links maye be dead.
Please note 2: You want to add your domain email using IMAP.
iPhone
https://support.apple.com/en-gb/HT201320#manual
https://www.businessinsider.com/how-to-add-email-account-to-iphone?r=US&IR=T
Android
https://my.justhost.com/cgi/help/android
https://www.lcn.com/support/articles/how-to-set-up-your-email-account-on-an-android-phone/
https://help.dreamhost.com/hc/en-us/articles/216662028-How-to-configure-email-on-an-Android-phone
Windows
Mac
https://support.apple.com/en-gb/HT204093
https://www.doteasy.com/domain-email-and-website-hosting-articles/accessing-your-domain-emails-using-mac-mail