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FAQ

Our guide to help you understand moving your site to us and other frequently asked questions.

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Got a question for us? Get answers fast using our "Frequently Asked Questions" below.

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What is "content"?

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When we talk to you, we will often use the term "content". What we mean here is the words and pictures that appear on the site.

Typically there are three ways to manage the content that needs to be added to the site...

1. Client supplies everything ready to be published to the site.

This the cheapest option, as all we need to do is cut and paste the words into the webpage and drop in the images. 

Writing good content isn't rocket science, but you do need to be able to get the message across without too much waffle. What you write needs to cover the essential facts, be engaging and impacting.

2. We write everything and source and process all the images.

As you can most likely guess, this is the most expensive option, as writing good content and sourcing the right images can take a long time. Typically we will have a long chat with you first, during which we'll take notes. Once we have a feel for what you need, we'll head off and produce it. 

Typically the content for a single page, include all the words and images can take half a day, so that's about £100 / €120. Maybe more if there are a lot of pictures and if the content is specialist.

3. Hybrid: You give us something basic, and we work it up.

This is the most cost-effective and also the most popular way to produce content. You will need to commit some time to it, but not as much as writing everything yourself. 

You will need to do a brain dump to email covering all the important stuff; we'll then turn it into the finished content.

Useable Content Formats

If you are supplying us with the finished content, or content for us to further edit for you, how you send us your content is as important as when you send it. All text content to be added to your site must be sent to us in digital format, entirely written out, either as email body text or a Word/text document. We need to be able to cut and paste your content into your website, so photos of text or uneditable PDF docs are not suitable

Content Copyright

Almost all content on the internet is under copyright, which means someone owns it.

Although we strongly recommend against it for SEO reasons, If your content is from an existing website you must have written consent to use it. If you send us content from another site or ask us to copy it for you we will act in good faith on the assumption that permissions are obtained. In the event of a copyright challenge, all liability will revert to you, the client. In most instances, we will also charge to remove or change copyright-protected content.

IMPORTANT: PLEASE READ!

The most important thing about the content is to get it to us on time. If we're late getting the content the entire project is delayed which can often lead to additional charges.

So at the time of discussing your requirements, be realistic about how much time you have to commit to content creation, and once we've agreed a time frame, please adhere to it.

What is "content"?

When we talk to you, we will often use the term "content". What we mean here is the words and pictures that appear on the site.

Typically there are three ways to manage the content that needs to be added to the site...

1. Client supplies everything ready to be published to the site.

This the cheapest option, as all we need to do is cut and paste the words into the webpage and drop in the images. 

Writing good content isn't rocket science, but you do need to be able to get the message across without too much waffle. What you write needs to cover the essential facts, be engaging and impacting.

2. We write everything and source and process all the images.

As you can most likely guess, this is the most expensive option, as writing good content and sourcing the right images can take a long time. Typically we will have a long chat with you first, during which we'll take notes. Once we have a feel for what you need, we'll head off and produce it. 

Typically the content for a single page, include all the words and images can take half a day, so that's about £100 / €120. Maybe more if there are a lot of pictures and if the content is specialist.

3. Hybrid: You give us something basic, and we work it up.

This is the most cost-effective and also the most popular way to produce content. You will need to commit some time to it, but not as much as writing everything yourself. 

You will need to do a brain dump to email covering all the important stuff; we'll then turn it into the finished content.

Useable Content Formats

If you are supplying us with the finished content, or content for us to further edit for you, how you send us your content is as important as when you send it. All text content to be added to your site must be sent to us in digital format, entirely written out, either as email body text or a Word/text document. We need to be able to cut and paste your content into your website, so photos of text or uneditable PDF docs are not suitable

Content Copyright

Almost all content on the internet is under copyright, which means someone owns it.

Although we strongly recommend against it for SEO reasons, If your content is from an existing website you must have written consent to use it. If you send us content from another site or ask us to copy it for you we will act in good faith on the assumption that permissions are obtained. In the event of a copyright challenge, all liability will revert to you, the client. In most instances, we will also charge to remove or change copyright-protected content.

IMPORTANT: PLEASE READ!

The most important thing about the content is to get it to us on time. If we're late getting the content the entire project is delayed which can often lead to additional charges.

So at the time of discussing your requirements, be realistic about how much time you have to commit to content creation, and once we've agreed a time frame, please adhere to it.

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Recent Reviews
Tracy Aspell

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Very quick response and set up time for my website. Any edits are also done very quickly. The company has a wealth of experience and is very adept and creating an easy-to-use webpage designed from the customer's perspective. Highly Recommend.

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Steve designed a website for me which is very crisp and easy to manoeuvre. He also maintains my webpage on a monthly basis which means I do not need to worry about updates etc. Very responsive to changes or little bits I want to add. Would highly recommend him.

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Caffeine Injection has just updated my whole mathsbuddy website to take account of the Co-vid 19 pandemic which now includes a booking system. The firm has great ideas and is very responsive to requests so I'm totally pleased with the service.