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FAQ

Our guide to help you understand moving your site to us and other frequently asked questions.

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Got a question for us? Get answers fast using our "Frequently Asked Questions" below.

If you can't find an answer here, get in touch.

The form on my site isn't sending me the messages

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Assuming the form on your site was working, it's possible it's suddenly stopped, but more likely the emails that it generates and sends have started to get tagged as spam and so are winding up in your spam box.

So, if messages from the form on your site are not arriving in your inbox, first check the spam box, better still, do a global search of your email service for the subject line of a recently completed form.

If the email from the form has ended up in spam, mark it as "not spam" and carry on. If not, get in touch.

The form on my site isn't sending me the messages

Assuming the form on your site was working, it's possible it's suddenly stopped, but more likely the emails that it generates and sends have started to get tagged as spam and so are winding up in your spam box.

So, if messages from the form on your site are not arriving in your inbox, first check the spam box, better still, do a global search of your email service for the subject line of a recently completed form.

If the email from the form has ended up in spam, mark it as "not spam" and carry on. If not, get in touch.

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