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Knowledge Base
Help your users get the answers they want, fast, with a knowledge Base addon.
Knowledge Base
Often Called An "FAQ"
Knowledge bases, or FAQ's as they are often called, is a great way to reduce repetitive questions from clients over email or phone.
Every time you get asked a standard question, add it and the answer to your knowledge base, then direct the next person to ask the question to it.
Our knowledgebase addon is entirely managed by you: You can add as many questions and answers as you want, and even add additional staff as "editors" to help manage things.
Key Features
- Self-managed: You add qestions and maintain answers
- Sortable by categories
- Full searchable via built in facility
- Glossary of terms feature
- Fully customisable to suit your website
- Easy to maintain and grow
- Multi-user: Admins and editors
Addon Costs
Addons can be added to any site we've built, either during the initial development stage, or later, as an update.
- Setup Costs from £100 / €125
- No monthly cost, included in hosting!
If we are hosting your website you need at least a standard hosting package. Some addons require Pro Hosting. More about hosting here.
"How-to" Videos
We make a range of "how-to" videos for many of our addons, showing you how to set things up, manage and update your addon.
Click the "See Videos" link (right on desktop, below on mobile) and check the orange buttons to see the videos for your chosen addon.
Recent Reviews
Very quick response and set up time for my website. Any edits are also done very quickly. The company has a wealth of experience and is very adept and creating an easy-to-use webpage designed from the customer's perspective. Highly Recommend.
Great understanding of the web needs of a multi-faceted business. Very quick to respond and find solutions. Personable, no techie waffle. Understands not everyone needs to understand how it all works they just want it to work!
Caffeine Injection provide a professional and fast service. Any queries or work required was dealt with efficiently. Would highly recommend the use of their services.
Steve designed a website for me which is very crisp and easy to manoeuvre. He also maintains my webpage on a monthly basis which means I do not need to worry about updates etc. Very responsive to changes or little bits I want to add. Would highly recommend him.
Caffeine Injection has just updated my whole mathsbuddy website to take account of the Co-vid 19 pandemic which now includes a booking system. The firm has great ideas and is very responsive to requests so I'm totally pleased with the service.