Knowledge bases, or FAQ's as they are often called, is a great way to reduce repetitive questions from clients over email or phone.
Every time you get asked a standard question, add it and the answer to your knowledge base, then direct the next person to ask the question to it.
Our knowledgebase addon is entirely managed by you: You can add as many questions and answers as you want, and even add additional staff as "editors" to help manage things.
Addons can be added to any site we've built, either during the initial development stage, or later, as an update.
If we are hosting your website you need at least a standard hosting package. Some addons require Pro Hosting. More about hosting here.